Chapter 13:  Corporate Culture and Leadership--Keys to Effective Strategy Execution

1.. __________ refers to a company’s values, beliefs, traditions, operating style, and internal work environment.

2. One of the way’s Nordstrom’s perpetuates their "customer-centered" culture is by starting all new employees ___________.

3.  Under which type of culture might there be receptivity to change, experimentation, and new strategies.

4. Changing a culture requires both symbolic actions and ________ actions.

5. MBWA stands for:

6.  What is the cornerstone for developing a corporate conscience?

7.  What does Chick-fil-A do to be a good corporate citizen?

8.  A _______ oriented culture is conducive to superior strategy execution.

9.  What is the single most visible factor that distinguishes successful culture changing efforts from failed ones?