Materials covered:

• All chapters covered in text (chapters 1-9, plug-ins 3-11)
• Articles since Exam 2
• Case studies since Exam 2

How to study (in order of priority):

• Review slide shows, text, notes, articles, and case studies
• Take notes on 3" x 5" note cards

About the exam:

There will be 50 multiple-choice questions on the final, as follows:

• 20 comprehensive questions taken from all chapters
• 20 questions taken from the textbook material covered in class since Exam 2 (chapters 7-9, plug-ins 9-11)
• 5 questions taken from case studies since Exam 2
• 5 questions taken from articles since Exam 2

Notes you can use:

You can use any number of 3" x 5" index cards with your name and original HANDWRITTEN notes on each one. You will be required to show these notes to the instructor. You cannot use photocopying, cutting/pasting, reducing, etc., on these notes. You cannot share your notes with anyone else during the exam. You cannot communicate with any other person during the exam. Violation of these rules will result in a "0" score on the exam and/or an "XF" grade in the course.

Sample test questions:

What is a computer network that uses cables or radio signals to link two or more computers within a geographically limited area, generally one building or a group of buildings?
A. Local area network
B. Wide area network
C. Metropolitan area network
D. Peer-to-peer network

What does the average company spend on production needs?
A.  Almost 10 percent of every dollar that it earns
B.  Almost 20 percent of every dollar that it earns
C.  Almost 40 percent of every dollar that it earns
D.  Almost 50 percent of every dollar that it earns

CRM allows an organization to accomplish all of the following, except:
A. Provide better customer service
B. Make call centers more efficient
C. Complicate marketing and sales processes
D. Help sales staff close deals faster

Illegal duplication of software is a violation of the _____laws
A.  security
B.  patent
C.  copyright
D.  trademark

Which vendor is the top provider of ERP software?
A.  Siebel
B.  Oracle
C.  Microsoft
D.  SAP

Which is not a good reason for U.S. companies to use Canadian call centers?
A.  same time zone as U.S.
B.  higher quality than U.S. call centers
C.  speak English well
D.  cheaper labor costs

Answers: A, D, C, C, C, D, B